Frequently Asked Questions – FashionSurroundings.com
Ordering & Payments
How do I place an order?
- Browse our collections and select items
- Add to cart and proceed to checkout
- Enter shipping/billing information
- Complete secure payment
What payment methods do you accept?
- All major credit cards (Visa, Mastercard, Amex)
- PayPal
- FashionSurroundings gift cards
Can I modify my order after placement?
Order changes must be requested within 1 hour of purchase by contacting our customer care team.
Shipping & Delivery
What are my delivery options?
- Standard Shipping: 3-7 business days
- Express Shipping: 2-3 business days
- Free shipping on orders over $75
Do you ship internationally?
Yes, we ship to select countries with duties calculated at checkout.
Returns & Exchanges
What’s your return policy?
- 30-day return window
- Items must be unworn with tags attached
- Original payment method refund
How do I start a return?
- Log in to your account
- Navigate to “Order History”
- Select “Return Item” and follow prompts
Product Information
How do I determine my size?
Each product page includes detailed size charts with measurements.
Are your colors accurate online?
We strive for color accuracy but monitor/screen settings may vary.
Account Management
How do I create an account?
Register during checkout or via the “My Account” page.
I forgot my password – what now?
Use the “Forgot Password” link on the login page.
Technical Support
The website isn’t loading properly
Try:
- Clearing your browser cache
- Using a different browser
- Checking your internet connection
Quality & Care
How should I care for my items?
Each product includes specific care instructions on its tag.
Can items be dry cleaned?
We recommend following the care label instructions.
Corporate Responsibility
What’s your sustainability policy?
We’re committed to ethical sourcing and reducing environmental impact.
For additional questions, please visit our Customer Care Center.